Privacy Policy
Last updated: May 2026
This policy explains how Compare Strata collects, uses, and protects your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Who we are
Compare Strata operates the website comparestrata.com. We provide independent comparison information about strata managers operating in New South Wales. When we refer to "we", "us", or "our" in this policy, we mean Compare Strata.
Our site aggregates publicly available data from NSW Fair Trading's StrataHub to help apartment owners and owners corporations make informed decisions about strata management.
Information we collect
We collect information in a few different ways depending on how you interact with our website:
Information you provide directly: When you request quotes, contact us, or submit feedback, you may provide your name, email address, phone number, suburb or postcode, and details about your strata scheme or requirements. We only collect personal information that you voluntarily provide to us.
Information collected automatically: When you visit our website, we automatically collect certain technical information including your IP address, browser type, device information, pages visited, time spent on pages, and how you found our site. We use cookies and similar technologies to collect this data.
Information from public sources: We collect and analyse publicly available strata scheme data published by NSW Fair Trading through StrataHub. This data relates to strata management companies and schemes, not to individual lot owners.
How we use your information
We handle your personal information in accordance with the Australian Privacy Principles. The following table sets out the purposes for which we use your information and the applicable privacy principle.
| Purpose | Australian Privacy Principle |
|---|---|
| To connect you with strata managers when you request quotes | APP 6 — Primary purpose of collection / Consent |
| To respond to your enquiries and provide support | APP 6 — Use for primary purpose of collection |
| To improve our website, content, and services | APP 6 — Related secondary purpose you would reasonably expect |
| To analyse website traffic and usage patterns | APP 6 — Related secondary purpose (anonymised analytics) |
| To send you one reminder if you start but don't complete a quote request | APP 6 — Related secondary purpose you would reasonably expect |
| To send you updates about our service (if you have opted in) | APP 6 — Consent |
| To comply with legal obligations | APP 6 — Required or authorised by law |
We do not sell, rent, or trade your personal information to third parties. We do not use your personal information for direct marketing unless you have opted in to receive communications from us.
Quote requests and data sharing
When you submit our Get Quotes form, we collect the following information: your suburb or postcode, current strata manager (optional), email address, name, phone number (optional), number of lots in your scheme, property type, reasons for switching (optional), process stage, enquirer type, and any additional details you provide.
We share this information with strata managers on our partner panel who serve your area, so they can contact you directly with quotes. The legal basis for this sharing is consent — you explicitly tick a consent checkbox before submitting the form. You can withdraw consent at any time by emailing us via our contact page; we will not share your details with any further managers after that point.
Partial capture: Our quote form has two steps. If you complete step 1 (suburb and email) but do not finish step 2, we retain your step 1 data and may send you a single reminder email. This is disclosed on the form. We retain this partial data for up to 12 months. We do not share partial-capture data with any third party.
Once shared: When we pass your details to a partner strata manager, that manager becomes an independent controller of your information. Their use of your data is governed by their own privacy policies, not this one.
All quote request data is stored securely via Netlify Forms (see Third-party services below) and is not used for any purpose other than matching you with strata managers. You can request deletion of your data at any time by contacting us.
Third-party services
We use the following third-party services that may process your personal information:
| Service | Purpose | Data processed |
|---|---|---|
| Netlify Forms | Form submission storage (contact form, quote requests) | Name, email, phone, suburb, scheme details, message |
| Google Analytics (G-B8FKCBF7QM) | Website traffic analysis | Anonymised IP address, pages visited, session data |
| Google Fonts | Font delivery | IP address (standard web request) |
Each of these providers has their own privacy policy governing their use of your data. Netlify's privacy policy is available at netlify.com/privacy. Google's privacy policy is available at policies.google.com/privacy.
Cookies
We use cookies to understand how visitors use our website and to improve your experience. The types of cookies we use include:
- Essential cookies: Required for the website to function properly, such as remembering your preferences.
- Analytics cookies: We use Google Analytics (tag ID: G-B8FKCBF7QM) to understand traffic patterns, page views, and how visitors navigate our site. Google Analytics uses cookies to collect anonymised data. IP addresses are anonymised before storage.
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Blocking certain cookies may affect your experience on our website.
For more information about how Google uses data collected through Analytics, visit Google's partner sites policy.
Data retention
We keep your personal information only as long as necessary for the purposes described in this policy, or as required by law. Specifically:
- Quote request data (full submissions): Retained for up to 24 months after submission, then securely deleted.
- Quote request data (partial captures — step 1 only): Retained for up to 12 months, then deleted.
- Contact enquiries: Retained for up to 24 months after your last interaction with us, then securely deleted.
- Analytics data: Retained in anonymised, aggregated form. Individual session data is automatically deleted by Google Analytics after 14 months.
- Strata management data: Public data sourced from StrataHub is retained for as long as it remains relevant to our comparison service.
Your rights
Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you (APP 12).
- Request correction of personal information that is inaccurate, out of date, incomplete, irrelevant, or misleading (APP 13).
- Withdraw consent where we rely on your consent to process your information.
- Complain if you believe we have breached the Australian Privacy Principles.
To exercise any of these rights, please contact us. We aim to respond to all requests within 30 days, as required by the Privacy Act.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). Visit oaic.gov.au or call 1300 363 992 for more information.
Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure, as required by APP 11. Our security measures include:
- HTTPS encryption for all data transmitted between your browser and our servers.
- Secure hosting infrastructure with regular security updates.
- Limited access to personal information on a need-to-know basis.
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security of your information.
Overseas disclosure
Our website is hosted using infrastructure that may involve servers located outside Australia. Where personal information is transferred overseas, we take reasonable steps to ensure the overseas recipient handles your information in accordance with the Australian Privacy Principles (APP 8).
Analytics data processed by Google may be stored on servers in the United States or other countries. Google's privacy practices are governed by their own privacy policy.
Changes to this policy
We may update this privacy policy from time to time. We will post any changes on this page and update the "last updated" date at the top. For significant changes, we may also provide notice on our homepage.
We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact us
If you have questions about this privacy policy or how we handle your personal information, please get in touch.
If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us in the first instance. If you are not satisfied with our response, you have the right to complain to the Office of the Australian Information Commissioner (OAIC):
- Website: oaic.gov.au
- Phone: 1300 363 992
- Post: GPO Box 5218, Sydney NSW 2001