SMS Coffs Harbour Pty Ltd

Licence 141562 607 schemes 3,645 lots 26 suburbs

SMS Coffs Harbour Pty Ltd manages 607 strata schemes totalling 3,645 lots across NSW. With an average of just 6 lots per scheme (state average: 20), it focuses on smaller schemes such as townhouse complexes and walk-up blocks. It operates across 26 suburbs but is most heavily concentrated in Coffs Harbour (42% of schemes). AGM compliance stands at 80%, above the average of 70% across all managers. There are 3 recorded tribunal or court decisions involving its schemes (2 at NCAT). Of these, 1 resulted in orders being made and 2 were dismissed.

SMS Coffs Harbour Pty Ltd is part of the SMS Strata group, which collectively manages 1,373 schemes (10,530 lots) across 2 entities in NSW. See also: SMS Byron Bay/Ballina Pty Limited.
#25
of 459 Managers
607
Total Schemes
3,645
Total Lots
26
Suburbs Served
6.0
Avg Lots / Scheme
80%
AGM Compliance (avg 70%)

Portfolio Profile

Lot Types

Residential 3,408 (93%) Commercial 217 (6%) Utility 20 (1%)

Scheme Size Distribution

537
1-10
60
11-25
10
26-50
0
51-100
0
100+

Distribution of schemes by total lot count. Average scheme size: 6.0 lots. The portfolio is dominated by small schemes (10 lots or fewer), typical of townhouse and villa complexes.

Portfolio Age

1
1960s
60
1970s
173
1980s
232
1990s
99
2000s
37
2010s
5
2020s

Schemes by registration decade. Oldest scheme registered 1969, newest 2023.

Suburb Coverage

Suburb Schemes Lots % of Portfolio Market Share
Coffs Harbour 2450 253 1,847 42% 28.6%
Sawtell 2452 140 603 23% 61.1%
Toormina 2452 48 250 8% 30.2%
Woolgoolga 2456 36 204 6% 27.7%
Nambucca Heads 2448 22 182 4% 21.2%
North Boambee Valley 2450 20 118 3% 48.8%
Korora 2450 14 103 2% 30.4%
Urunga 2455 12 86 2% 40.0%
Grafton 2460 12 56 2% 7.2%
Armidale 2350 9 27 1% 3.1%
Bellingen 2454 7 30 1% 46.7%
Scotts Head 2447 6 34 1% 42.9%
Boambee East 2452 5 20 1% 7.9%
Sapphire Beach 2450 5 12 1% 15.2%
Maclean 2463 4 17 1% 14.8%
South Kempsey 2440 2 8 0% 20.0%
Macksville 2447 2 6 0% 11.1%
Moonee Beach 2450 2 5 0% 13.3%
Dorrigo 2453 1 7 0% 100.0%
Emerald Beach 2456 1 6 0% 5.6%
Iluka 2466 1 5 0% 1.7%
South West Rocks 2431 1 5 0% 0.5%
Evans Head 2473 1 4 0% 0.5%
South Grafton 2460 1 4 0% 7.1%
Yamba 2464 1 3 0% 0.3%
Wooli 2462 1 3 0% 25.0%

Contact & Reviews

NSW Licence (Verified)

Licensee SMS Coffs Harbour Pty Ltd
Status Current
Licence Number 141562
Type Property - Corporation
Granted 1982-04-14
Expires 2028-04-13
ACN 001750509
Registered Address COFFS HARBOUR NSW 2450
Trading As
SMS Community & Strata Specialists
(02) 6659 9600
Suite 3/140 W High St, Coffs Harbour NSW 2450, Australia
2.8 ★
41 Google reviews

Recent Reviews

1 ★ Kerry Lee 21 Jan 2026
“Total change of staff in the last few mths unknown to our strata. Our appointed strata manager won't answer straight out questions & is making it very difficult to work with. I am at the point of considering changing to another company”
1 ★ D. Van B. 08 Sep 2023
“Not happy with this strata firm. if you want a happy owners who get along with each other that will never happen with SMS. They get involved in the politics and "anoint" their preferred group of owners. "oldest most respected" and "40 years of excellence" - no far from it. their contractors are...”
1 ★ Linda Larsen 06 Feb 2023
“I've paid $4430 on levies between November 16 2022 and and 4 February 2023. SMS is trying to tell me I've paid nothing since September 2022! Even with receipt numbers and amounts supplied, they engaged Grace Lawyers which increased the amount I owe..go figure! They tack on the next levies to...”
1 ★ BH Coffs Pty Ltd 16 Nov 2024
“Jan 2024, NCAT ORDERED SMS Coffs Harbour be REPLACED by a compulsory Strata Manager at a large scheme in Coffs Harbour Owners are facing levies in excess of $2 million to fix defective work and do maintenance which SMS had a big hand in organising. The Tribunal found SMS had provided incorrect...”
5 ★ Margaret F 18 Sep 2019
“SMS knows the true meaning of customer service. They provide regular flyers about all aspects of strata which are extremely beneficial. We can now do our meetings with online voting and their client portal is a wealth of information!! Congratulations to SMS on their new website too.......it's...”

Tribunal & Court History

3
Total Cases
2
NCAT
0.2
Adverse per 100 Schemes
0.5
Total per 100 Schemes

3 cases since 2021. Of these, 1 resulted in substantive orders. The remaining 2 were dismissed, withdrawn, settled, or involved the OC as applicant.

Land & Environment Dismissed Low [2023] NSWLEC 1080 2023-02-23
An owners corporation applied to compel their neighbours to prune trees due to obstruction of sunlight and views. The tribunal found the obstruction was not severe enough to meet the legal requirements and refused the application. The neighbours were thus not ordered to prune the trees.
TREES (DISPUTES BETWEEN NEIGHBOURS) – high hedges –obstruction of views and sunlight – other causes of obstruction – balance between views and privacy
Before
Douglas AC
Hearing
5 December 2022
File Numbers
2022/217425
Matched Strata Plans
SP92669
Parties
Owners Corporation v Third Party
Representation
Counsel: B Rix (Agent) (Applicant) S Green (Solicitor) (Respondent) Solicitors: Green & McKay (Respondent)
Orders
The orders of the Court are: (1) The application is refused.

Read full decision →

NCAT Orders Made Medium Adverse [2021] NSWCATCD 97 2021-09-21
The applicant sought the removal of security cameras installed by the respondent. The Tribunal found the cameras were installed without proper consent and interfered with the applicant's use of common property. Consequently, the Tribunal ordered the removal of the cameras that filmed the common property.
Common property
LAND LAW — Strata title — Consent for installation of security cameras on common property— Interference in the reasonable use of a lot or common property
Before
K Ross, Senior Member
Hearing
28 July 2021
File Numbers
SC 21/08985
Matched Strata Plans
SP83029
Parties
Lot Owner v Lot Owner
Representation
Applicants (Self represented) Respondents (Self represented)
Orders
1 On or before 30 November 2021, the respondents are, in a proper and workmanlike manner, to remove the two CCTV cameras which film the common property driveway, and the CCTV camera installed to film the courtyard (the courtyard CCTV camera), and are to provide evidence of compliance to the strata managing agent by that date. 2 If The Owners – Strata Plan No. 83029 is satisfied that the courtyard CCTV camera films only the respondents’ lot, and on or before 16 November 2021 passes a special...

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NCAT Dismissed Low [2021] NSWCATCD 76 2021-08-02
The Owners Corporation sought costs from the Lot Owners after successfully defending their application and winning their own application. The tribunal dismissed the costs application because it found no special circumstances. The tribunal decided that both parties should bear their own costs.
COSTS — Where Rule 38 does not apply — Special circumstances
Before
K Ross, Senior Member
Hearing
On the papers
File Numbers
SC20/29714, SC20/29716 and SC20/34752
Matched Strata Plans
SP16629
Parties
Owners Corporation v Lot Owner
Representation
Australian Business Lawyers & Advisors (Respondent)
Orders
1 An order is made pursuant to s 50 of the Civil and Administrative Tribunal Act 2013, dispensing with a hearing. 2 The costs applications are dismissed.

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Data sourced from the NSW StrataHub public register. SMS Coffs Harbour Pty Ltd is 1 of 459 strata managers tracked by Compare Strata. Browse all managers or find managers by suburb.