ESM Strata Pty Ltd

319 reviews on Google — read them

Listed address

15/443 Albany Hwy, Victoria Park WA 6100, Australia

Year established

1986

Team

Nearly 40 strata professionals

Owner portal / software

ESM Customer Portal (24/7 owner access to levies, minutes, policies, maintenance requests); ESM Knowledgebase (in-house built FAQ platform with references to WA strata legislation)

Manager model

Portfolio-based (with relief managers); strata managers supported by a dedicated in-house Customer Service & Support team

Industry body

SCA WA accreditation supported for staff; company is a finalist in the Strata Community Excellence Awards

• Claims to be Perth's largest dedicated strata management company with 39+ years in business (est.
• 1986).
• Operates a dedicated in-house Customer Service & Support team separate from strata managers to handle first-level queries.
• Built its own Knowledgebase platform and customer portal in-house.
• Has a dedicated Sustainability Support Team and an accredited mediator (Jade Ignacio) on staff.
• Hosts regular Council of Owners Evenings for ongoing council education.
• Employs nearly 40 strata professionals with stated low staff turnover and one of the highest client retention rates in WA.

Is ESM Strata Pty Ltd a licensed strata manager in Western Australia?

WA does not have a dedicated strata manager licensing register, but strata managers must hold Real Estate and Business Agents Act 1978 (REBA) registration or work under a licensed agency. Licences are searchable via the LGIRS online tool. All managers are subject to the Strata Titles Act 1985 and the 2020 reforms. ESM Strata Pty Ltd appears in the SCA WA directory and/or verified Google Business data.

How can our council change strata managers in WA?

Under the Strata Titles Act 1985, the strata company council can terminate the manager's contract subject to its terms (typically 30–90 days notice). The strata company passes a resolution at a general meeting to appoint a new manager. Get competing proposals before your next AGM so the council can vote on both termination and replacement at the same meeting.

What legislation governs strata in WA?

The Strata Titles Act 1985 is the primary legislation, as significantly amended by the Strata Titles Amendment Act 2018 (commenced 1 May 2020). The 2020 reforms introduced community titles for layered developments, modernised by-laws and council governance, and updated scheme termination rules. The State Administrative Tribunal (SAT) handles strata disputes in WA. Consumer Protection WA oversees compliance.

Where does this data come from?

Contact details and ratings come from each business's public Google listing, matched against manager names from the SCA WA directory and Google Maps data. Google review data is independently collected — not self-reported. Website enrichment (year established, specialisms, manager model) is sourced from the manager's public website.