Custom Strata Management

46 reviews on Google — read them

Listed address

Suite 8/37 Cedric St, Stirling WA 6021, Austrlia

Year established

2008

Owner portal / software

Urbanise cloud-based strata management platform; MyCommunity owner portal with 24/7 access to live financials, documents, levy balances, maintenance ticketing, SMS, digital notice board, and online supplier payment approval

Manager model

Dedicated strata manager per scheme — named managers handle ongoing client relationships

Fee transparency

All-inclusive management fee; only unusual or specialised services attract additional charges, disclosed upfront before engagement

Industry body

Uses Strata Community Australia approved Strata Management Agreements

• Established 2008; portfolio of 190+ strata communities and 3,000+ lots ranging from 3 to 150+ lots and budgets from $10,000 to over $4,000,000; average strata manager tenure over 5 years; business owned by Joanne Dunn (20+ years strata experience) and Brad Dunn (20-year NAB corporate/commercial finance career, handles all portfolio accounting and finance)

Is Custom Strata Management a licensed strata manager in Western Australia?

WA does not have a dedicated strata manager licensing register, but strata managers must hold Real Estate and Business Agents Act 1978 (REBA) registration or work under a licensed agency. Licences are searchable via the LGIRS online tool. All managers are subject to the Strata Titles Act 1985 and the 2020 reforms. Custom Strata Management appears in the SCA WA directory and/or verified Google Business data.

How can our council change strata managers in WA?

Under the Strata Titles Act 1985, the strata company council can terminate the manager's contract subject to its terms (typically 30–90 days notice). The strata company passes a resolution at a general meeting to appoint a new manager. Get competing proposals before your next AGM so the council can vote on both termination and replacement at the same meeting.

What legislation governs strata in WA?

The Strata Titles Act 1985 is the primary legislation, as significantly amended by the Strata Titles Amendment Act 2018 (commenced 1 May 2020). The 2020 reforms introduced community titles for layered developments, modernised by-laws and council governance, and updated scheme termination rules. The State Administrative Tribunal (SAT) handles strata disputes in WA. Consumer Protection WA oversees compliance.

Where does this data come from?

Contact details and ratings come from each business's public Google listing, matched against manager names from the SCA WA directory and Google Maps data. Google review data is independently collected — not self-reported. Website enrichment (year established, specialisms, manager model) is sourced from the manager's public website.