CSTM Coastal Strata Pty Ltd is part of the Strata Title Management Group, which collectively manages 1,684 schemes (25,821 lots) across 5 entities in NSW. See also: Strata Title Management Group Pty Ltd, Community & Strata Title Management Pty Ltd, CSTM Central Coast Pty Ltd, CSTM New England Pty Ltd.
Portfolio Profile
Lot Types
Residential 1,711 (92%)
Commercial 131 (7%)
Utility 18 (1%)
Scheme Size Distribution
Distribution of schemes by total lot count. Average scheme size: 9.2 lots. The portfolio is dominated by small schemes (10 lots or fewer), typical of townhouse and villa complexes.
Portfolio Age
Schemes by registration decade. Oldest scheme registered 1965, newest 2025.
Suburb Coverage
| Suburb | Schemes | Lots | % of Portfolio | Market Share | |
|---|---|---|---|---|---|
| Terrigal 2260 | 74 | 564 | 37% | 16.4% | |
| Avoca Beach 2251 | 34 | 371 | 17% | 28.1% | |
| East Gosford 2250 | 20 | 100 | 10% | 8.8% | |
| Kincumber 2251 | 15 | 321 | 7% | 17.9% | |
| Wamberal 2260 | 9 | 67 | 4% | 12.9% | |
| Gosford 2250 | 7 | 127 | 3% | 4.1% | |
| North Avoca 2260 | 7 | 37 | 3% | 25.9% | |
| Erina 2250 | 7 | 44 | 3% | 4.1% | |
| Point Frederick 2250 | 5 | 68 | 2% | 7.2% | |
| Ettalong Beach 2257 | 3 | 20 | 1% | 0.8% |
| Long Jetty 2261 | 3 | 18 | 1% | 1.4% | |
| The Entrance North 2261 | 3 | 24 | 1% | 5.7% | |
| Blue Bay 2261 | 3 | 14 | 1% | 4.8% | |
| Umina Beach 2257 | 3 | 9 | 1% | 0.7% | |
| The Entrance 2261 | 2 | 11 | 1% | 0.9% | |
| Woy Woy 2256 | 2 | 10 | 1% | 0.6% | |
| West Gosford 2250 | 1 | 35 | 0% | 1.0% | |
| Erina Heights 2260 | 1 | 6 | 0% | 50.0% | |
| Killcare 2257 | 1 | 5 | 0% | 25.0% | |
| Toowoon Bay 2261 | 1 | 5 | 0% | 2.7% | |
| Bensville 2251 | 1 | 4 | 0% | 33.3% |
Tribunal & Court History
1
Total Cases
1
NCAT
1 case on record.
The applicant, a lot owner, sought to cap their contribution to strata insurance. The tribunal sided with the owners corporation, finding the applicant's refusal to pay increased premiums, due to the lot's use as a tattoo parlor, was unreasonable. Consequently, the tribunal ordered the applicant to pay the outstanding levies.
LAND LAW — Strata title — Owners corporation — Contributions by owners — insurance costs — unreasonable refusal of consent STRATA SCHEMES — owners corporation — contributions — increased insurance premiums — levy on individual lot owner attributable to particular use of lot — whether refusal to...
Before
K Mortensen, Senior Member
Hearing
7 May 2025
File Numbers
2024/00340003
Matched Strata Plans
SP21421
Parties
Lot Owner v Owners Corporation
Representation
Solicitors: Bannermans Lawyers (Respondent)
Orders
(1) The application made by Smile Australia Pty Ltd trading as The Trustee for the Smile Australia Superannuation Fund is dismissed. (2) The applicant, Smile Australia Pty Ltd trading as The Trustee for the Smile Australia Superannuation Fund, is to pay to the respondent, The Owners - Strata Plan 21421, the total sum of $56,243.29 within 28 days of the date of these orders. (3) The respondent is to lodge with the Tribunal and serve on the applicant any application for costs, together with...
Google Reviews
25 Jan 2026
“My experience with CSTM as Strata Manager was very disappointing.
I received a quote directly from the Owner / Chief Operating Officer. After advising that I wished to proceed with them and I was told on several occasions that my calls and emails would be returned. Unfortunately, that did not...”
28 Aug 2019
“Took 4 years and 3 months to repair my en-suite. Reported plumbing issues and cracks appearing on the ceiling 2 months ago, but nothing has been done, even constantly reminding strata by sending updates of photos and videos. But the strata plumber has denied it is a strata issue (Our hot water...”
21 Feb 2022
“Our apartment complex thankfully got rid of CSTM last month. Our new strata agency have publicly stated that it will take a long time to fix the complex after years of neglect. If you use CSTM, you are essentially paying for neglect. I wouldn't recommend them to my worst enemy.”
25 May 2024
“Very ordinary run operation. Over priced for the service they provide. Alot of cost for little return unless u are a rich owner you have no hope. They look after themselves and no one else. We had to take an extra mortgage and now sell our unit to look after 1 unit who now has a fully rebuilt...”
03 Nov 2019
“I deal with many strata companies on a regular basis & have always been impressed with the professionalism, patience & assistance provided by the whole team at CSTM offices on the Central Coast. It's a relief to me when I know they are managing a complex that I am dealing with. Thank you.”