CSTM Coastal Strata Pty Ltd

Licence 1470136 202 schemes 1,860 lots 21 suburbs

CSTM Coastal Strata Pty Ltd manages 202 strata schemes totalling 1,860 lots across NSW. With an average of just 9 lots per scheme (state average: 20), it focuses on smaller schemes such as townhouse complexes and walk-up blocks. It has a broad geographic spread across 21 suburbs, with Terrigal as its largest market (37%). AGM compliance stands at 83%, above the average of 70% across all managers. There is 1 recorded tribunal or court decision involving its schemes. Of these, 1 resulted in orders being made.

CSTM Coastal Strata Pty Ltd is part of the Strata Title Management Group, which collectively manages 1,684 schemes (25,821 lots) across 5 entities in NSW. See also: Strata Title Management Group Pty Ltd, Community & Strata Title Management Pty Ltd, CSTM Central Coast Pty Ltd, CSTM New England Pty Ltd.
#75
of 459 Managers
202
Total Schemes
1,860
Total Lots
21
Suburbs Served
9.2
Avg Lots / Scheme
83%
AGM Compliance (avg 70%)

Portfolio Profile

Lot Types

Residential 1,711 (92%) Commercial 131 (7%) Utility 18 (1%)

Scheme Size Distribution

154
1-10
33
11-25
13
26-50
2
51-100
0
100+

Distribution of schemes by total lot count. Average scheme size: 9.2 lots. The portfolio is dominated by small schemes (10 lots or fewer), typical of townhouse and villa complexes.

Portfolio Age

5
1960s
22
1970s
41
1980s
39
1990s
56
2000s
23
2010s
16
2020s

Schemes by registration decade. Oldest scheme registered 1965, newest 2025.

Suburb Coverage

Suburb Schemes Lots % of Portfolio Market Share
Terrigal 2260 74 564 37% 16.4%
Avoca Beach 2251 34 371 17% 28.1%
East Gosford 2250 20 100 10% 8.8%
Kincumber 2251 15 321 7% 17.9%
Wamberal 2260 9 67 4% 12.9%
Gosford 2250 7 127 3% 4.1%
North Avoca 2260 7 37 3% 25.9%
Erina 2250 7 44 3% 4.1%
Point Frederick 2250 5 68 2% 7.2%
Ettalong Beach 2257 3 20 1% 0.8%
Long Jetty 2261 3 18 1% 1.4%
The Entrance North 2261 3 24 1% 5.7%
Blue Bay 2261 3 14 1% 4.8%
Umina Beach 2257 3 9 1% 0.7%
The Entrance 2261 2 11 1% 0.9%
Woy Woy 2256 2 10 1% 0.6%
West Gosford 2250 1 35 0% 1.0%
Erina Heights 2260 1 6 0% 50.0%
Killcare 2257 1 5 0% 25.0%
Toowoon Bay 2261 1 5 0% 2.7%
Bensville 2251 1 4 0% 33.3%

Contact & Reviews

NSW Licence (Verified)

Licensee CSTM Coastal Strata Pty Ltd
Status Current
Licence Number 1470136
Type Property - Corporation
Granted 2021-06-04
Expires 2028-06-03
ACN 120424320
Registered Address TERRIGAL NSW 2260
(02) 4355 7100
6, 19 Reliance Dr, Tuggerah NSW 2259, Australia
3.0 ★
67 Google reviews

Recent Reviews

1 ★ Augusto López 25 Jan 2026
“My experience with CSTM as Strata Manager was very disappointing. I received a quote directly from the Owner / Chief Operating Officer. After advising that I wished to proceed with them and I was told on several occasions that my calls and emails would be returned. Unfortunately, that did not...”
1 ★ Sandia Wong 28 Aug 2019
“Took 4 years and 3 months to repair my en-suite. Reported plumbing issues and cracks appearing on the ceiling 2 months ago, but nothing has been done, even constantly reminding strata by sending updates of photos and videos. But the strata plumber has denied it is a strata issue (Our hot water...”
1 ★ Nick Jones 21 Feb 2022
“Our apartment complex thankfully got rid of CSTM last month. Our new strata agency have publicly stated that it will take a long time to fix the complex after years of neglect. If you use CSTM, you are essentially paying for neglect. I wouldn't recommend them to my worst enemy.”
1 ★ Darren Morrison 25 May 2024
“Very ordinary run operation. Over priced for the service they provide. Alot of cost for little return unless u are a rich owner you have no hope. They look after themselves and no one else. We had to take an extra mortgage and now sell our unit to look after 1 unit who now has a fully rebuilt...”
5 ★ Madeleine Smith 03 Nov 2019
“I deal with many strata companies on a regular basis & have always been impressed with the professionalism, patience & assistance provided by the whole team at CSTM offices on the Central Coast. It's a relief to me when I know they are managing a complex that I am dealing with. Thank you.”

Tribunal & Court History

1
Total Cases
1
NCAT

1 case on record.

$56,243 Total Compensation
$56,243 Levies Recovered
NCAT Orders Made High Adverse [2025] NSWCATCD 94 2025-07-08
The applicant, a lot owner, sought to cap their contribution to strata insurance. The tribunal sided with the owners corporation, finding the applicant's refusal to pay increased premiums, due to the lot's use as a tattoo parlor, was unreasonable. Consequently, the tribunal ordered the applicant to pay the outstanding levies.
Levies & contributionsInsurance
$56,243 Compensation
$56,243 Levies Recovered
LAND LAW — Strata title — Owners corporation — Contributions by owners — insurance costs — unreasonable refusal of consent STRATA SCHEMES — owners corporation — contributions — increased insurance premiums — levy on individual lot owner attributable to particular use of lot — whether refusal to...
Before
K Mortensen, Senior Member
Hearing
7 May 2025
File Numbers
2024/00340003
Matched Strata Plans
SP21421
Parties
Lot Owner v Owners Corporation
Representation
Solicitors: Bannermans Lawyers (Respondent)
Orders
(1) The application made by Smile Australia Pty Ltd trading as The Trustee for the Smile Australia Superannuation Fund is dismissed. (2) The applicant, Smile Australia Pty Ltd trading as The Trustee for the Smile Australia Superannuation Fund, is to pay to the respondent, The Owners - Strata Plan 21421, the total sum of $56,243.29 within 28 days of the date of these orders. (3) The respondent is to lodge with the Tribunal and serve on the applicant any application for costs, together with...

Read full decision →

Data sourced from the NSW StrataHub public register. CSTM Coastal Strata Pty Ltd is 1 of 459 strata managers tracked by Compare Strata. Browse all managers or find managers by suburb.